第31单元讲的话题是投诉，比如买了产品质量不过关或者是劣质产品，这时候我们肯定要投诉卖家或者卖场，一起来学习一下如何用英语投诉吧！

Unit 31 Making a complaint

Conversation 1

Key words and phrases

soup

hate

complain

salty

manager

take care of

Waitress:Yes,sir?

Customer:I hate to complain,but this soup is too salty.

Wairtress:I'm very sorry ,sir.I'll ask the manager to take care of this.

Conversation 2

Key words and phrases

air-conditioner

work

fix

get it fixed

Guest:Miss,the air-conditioaner in my room doesn't work.

Clerk:Oh ,sorry about that.We'll get it fixed as soon as we can.

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