公司前台文员常用电话英语口语
1. 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位
的名称。例如: “Hello, this is Information Desk.” 您好,这里是问询处。 “Information Desk speaking. May I help you?” 问询处,请问您要服务吗?
2.打错电话时 如果是外线打错时,可以回答: I am afraid you have the wrong number. 不好意思,您打错电话了。 This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店,电话是2234-1156。
如果是总线转错内线时,可以回答: This is Room Reservations. I’ll transfer your call to
Restaurant Reservations. 这里是客房预约处,我帮您转接到餐厅预约柜台。 I am afraid this is a direct line. We can not transfer
your call to the Chinese Restaurant Could you dial 2234-
1156, please. 不好意思,这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156
好吗?
3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be
back around 5 p.m. 不好意思,林先生现在外出。他应该会在下午5点左右回来。 I am afraid Mr.Hao is on another line. Could you hold
the line, please? 不好意思,郝先生正在讲电话。请您在线上稍侯好吗? I’ll tell him to call you back when he returns. 他回来时,我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗?
4.当会话结束时 结束电话中的对话时,不可以简单说“bye-bye”,最好说: Thank you for calling. 感谢您的来电。 You are welcome, sir. 先生,不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题,请和我联络。
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