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旅馆,酒店前台接待员英文介绍

作者:stephen    文章来源:方向标英语网    点击数:    更新时间:2008-11-14 【我来说两句

Room clerk / hotel receptionist

酒店业在国外非常发达。旅馆,酒店的前台接待员hotel receptionists都训练有素。影片中的Room clerk也是一种接待员。他们还有不同级别,如shift leader or supervisor, head receptionist。

A receptionist is the first person that hotel guests see or talk to when they arrive or ring to make a booking. A hotel receptionist therefore has an important job of making people feel welcome (让人有宾至如归的感觉), being efficient and dealing professionally with enquiries(问询). In this work the tasks are likely to include welcoming guests as they arrive, allocating them a room and handing out keys to guests or porters,taking and passing on messages. He will probably also have to put together the guest's bill, take payment and help guests with any special requests. A receptionist sometimes order taxis for guests and book excursions on request (为客人安排出行), for example theatre or sightseeing trips.

A hotel receptionist needs to be welcoming, friendly and helpful, efficient and professional, well-organized and able to handle several tasks at once. (热情,友善,热心,高效,专业,有条理,勤快麻利,一心多用)。

 

显然,影片中的room clerk是个非常称职的接待员。他对本因为紧张,慌乱,做贼心虚而做出的不合情理的解释并不好奇,或追问。他那句"Whatever you say, sir."显示出他非常有专业性。

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