酒店电话英语培训资料

外线电话的处理
『对话精华』
Could you put me through to Room #2614, please?
请帮我接通2614号房好吗？
I’d like to speak with Mr. Bramley.
我想请布兰雷先生听电话。
Dialogue1
C: Is this the President Hotel?
Speaking. (Yes, it is.) May I help you?
C: Yes. Could you put me through to Room #2614, please?
Certainly, sir. Just a moment, please.
Dialogue2
C: I’d like to speak with Mr. Bramley.
Is he a hotel guest, sir?
C: Yes.
How do you spell his name, please?
C: B, R, A, M, L, E, Y.
Just a moment, please. I’ll check for you… Thank you for waiting, sir. Mr. Bramley is staying in Room #1562. I’ll connect you.
客房没有人回应时
『对话精华』
I’m afraid there is no reply from Room #3510. 3510号房恐怕没人接电话。
Could you try again? 请再试一次好吗？
Dialogue
C: Hello. Can I speak to Mr. Franks in Room #3510, please?
Certainly, sir. Just a moment, please… Thank you for waiting. I’m afraid there’s no reply from Room #3510.
C: Could you try again?
Certainly, sir. Just a moment, please… Thank you for waiting. I’m afraid there is still no reply. Would you like to leave a message?
C: Yes, I’ll do that.
I’ll connect you with the Message Desk. Just a moment, please.
广播呼叫客人
『对话精华』
Would you like to leave a message. 您要留话吗？
Could you page him for me? 请帮我广播叫他好吗？
Dialogue
C: Is this the Holiday Hotel?
Speaking. May I help you?
C: Yes. Could you put me through to Mr. Mercer in Room #1513, please?
Certainly, sir… Thank you for waiting, sir. I’m afraid there is no reply from Room #1513. Would you like to leave a message?
C: Well, I’m sure he’s in the hotel. Could you page him for me ?
Certainly, sir. Where do you think he will be?
C: He’s probably having lunch. Could you page the restaurant, please?
Do you know which restaurant he is likely to be in?
C: I’ve no idea.
I’m afraid we can only page the public places.
C: Fine. Do that then, please!
May I have his full name?
C: Tom Mercer.
Mr. Tom Mercer. Thank you, sir. Could you hold the line, please?
Paging Mr. Tom Mercer, Paging Mr. Tom Mercer.
Please pick up the nearest House phone for Operator No. 5. Thank you.

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