一、 接听外线电话: 01、 电话铃响三声接起,中英文清晰报出酒店名称: 您好,昆明电信国际技术交流中心! Good morning , 02、 转接时,对来电方: 请稍等! Hold on ,please ! 03、 电话占线时: 对不起,电话占线,请您稍后再拨。 Sorry , the line is busy .please call back later! 04、 转入电话无人接时: 电话没人接,您是否需要留言? There's no answer , Would you like to leave a message ? 05、转入客房电话: A、 请问您找那位? Who would you like to speak to ? B、 对不起,没有这个姓名的客人。 Sorry , there's no guest with that name C、 您能告诉我他是住客还是访客? Excuse me for asking but is he a visitor or a hotel guest? 05、 内容没听清或不确定时: A、 请您再说一遍好吗? Would you like to repeat the number ? B、 请您大声一点好吗: Could you speak a little louder , please C、 请说慢一点! Could you speak slowly ,please? 07、对方拨错号码: 恐怕您拨错了号码,这里是XXX酒店总机。 I'm afraid you dial the wrong number . here is xx hotel operator; 08、 外线来电详细问询时: 我将帮您把电话转到问讯处; I'll put you through to the information desk 09、 来电方需要留言: A、 请告诉我您的留言内容; Could you please give me the message , sir / madam? B、 请放心,我一定将您的意思转达给X先生/小姐,谢谢您的来电,再见! Thank you for calling , I 'll relay the message to Mr./Mrs. 二、酒店住店客人的叫醒受理: 01、 能告诉我您的姓名和房号吗? May I have your name and your room number , please? 02、 您需要什么时间的叫醒? Could you tell me what time would you like to get up ? 03、 我重复一遍您的房号和叫醒时间,好吗? May I repeat your room number and the time , sir / madam ? 04、 早上好(中午、晚上好),先生/女士,这是您的叫醒电话,祝您过得愉快! Good morning (afternoon , evening ), sir / madam ! this is your wake-up call , Have a good day to you (have a nice day )!
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