Be Courteous 讲礼貌

Day in and day out, it's the small things that kill our spirit: The sales rep who empties his cold coffee and leaves the splatters all over the sink. The manager who uses the last drop of lotion and doesn't refill the container. The analyst who walks away from the printer, leaving the red light flashing "paper jam." The boss who walks into the reserved conference room in the middle of a meeting and bumps everybody out for an “urgent” strategic planning meeting. The person who cuts in line at the cafeteria cash register. The guy who answers his cell phone and tries to carry on a conversation out loud in the middle of a meeting.

日复一日，让我们崩溃的都是小事情：销售代表将冷掉的咖啡倒入水池，溅得里边到处都是的；经理用光最后一滴洗手液，却不重新把瓶子装满的；分析员从打印机旁离开，却让它闪烁着红色“卡纸”灯；老板闯进正在开会的会议室，把大家都赶出来，为“紧急”战略规划会议腾出地方；有人在餐厅收银台插队；有个男的在会议中接手机，并大声讲电话。

As a result, even the smallest courtesies kindle a fire that ignites chemistry and builds kinship. The courtesy of saying "hello" when you come into the office after being away. The courtesy of letting people know when you're going to be away for an extended period. The courtesy of honoring policies about reserving rooms, spaces, and equipment for activities. The courtesy of a simple "please", "thank you", and "you're welcome" for small favors.

结果，即便最小的礼貌也会激发融洽感、点燃亲密的“火焰”。比如回到办公室时说声“嗨”；不能按时赶回来时，要和别人说一声；遵守关于为活动预留房间、空间、设备的规定；对小的恩惠给予一个简单的“请”、“谢谢”、“不客气”。

Share a Sense of Humor 分享你的幽默感

No matter whether people agree or disagree with George W. Bush's political positions they typically admire his self-deprecating humor. At one of the Washington correspondent's dinners, that ability to poke fun at himself seemed to be the primary thing the media responded to favorably. Bush said at the lectern, "I always enjoy these events. But why couldn't I have dinner with the 36 percent of the people who like me?" At one such event, Bush even brought along his "double" comedian Steve Bridges, to make fun of his frequent mispronunciations. The double modeled for him one of his most difficult words to pronounce correctly, "Nu—cle—ar proliferation … nu—cle—ar proliferation. Nu—cle—ar proliferation." Then Bush tried it, "Nu-cle—ar pro-boblieration." The crowd went wild.

不论人们是否认同布什的政治立场，都会敬佩布什的自嘲式幽默感。在一次华盛顿记者晚宴上，拿自己开涮的能力似乎成了媒体正面报道的主要素材。布什在讲台上时说：“我总喜欢这类活动。可我为什么不能和喜欢我的那36％的人共进晚餐呢？”在一个类似活动中，布什甚至带来了他的“替身”喜剧演员Steve Bridges来拿自己频繁读音失误开玩笑。这位“替身”模仿了布什最难说对的词："Nu—cle—ar proliferation … nu—cle—ar proliferation. Nu—cle—ar proliferation."接着，布什试了试："Nu-cle—ar pro-boblieration." 众人都笑疯了。

Self-deprecating humor can open hearts and minds to make people receptive to ideas in ways words alone cannot.

自嘲式幽默能让人们敞开胸怀和心思，比语言更能说服人接受一些想法。

上一页  [1] [2] [3] 下一页