16. In view of our friendly business relations, we are prepared to meet your claim for the 25 tons shortage weight.

考虑到我们之间的业务关系，我们准备接受25吨短装的索赔。

17. We are sorry that the quality of our goods did not turn out to your satisfaction.

我们很抱歉你们不满意我们货物的质量。

18. We can assure you that such a thing will not happen again in future deliveries.

我们保证在以后的交货中不会出现类似的事件。

19. Enclosed is the surveyor’s report on the three damaged cases.

内附有鉴定人对这破损的三箱货物的鉴定报告。

20. Here’s a survey report by a well-known lab in Houston, whose testimony is absolutely reliable.

这是由休斯顿的一个著名实验室提供的一份检验报告，证据绝对可靠。

Conversations

Dialogue 1

W: Hello, Mr. Brown, how are you? It is nice to see you again.

B: How are you, Mrs. Wang. It certainly is a pleasure to see you again here. I hope you had an enjoyable trip from London.

W: The flight was really long, but it was comfortable so I do not feel very tired.

B: I am glad that you had a pleasant trip. I hope you are comfortably settled and find things at the hotel satisfactory.

W: Everything is perfect, thank you. Well, now, Mr. Brown, if you don’t mind, I’ll get to the point.

B: Okay. You want to take up the subject of the arbutus, don’t you?

W: That’s right. You see, Mr. Brown, you have probably been ad- vised of the serious damage done to the last consignment of 60 cases of arbutus. Upon its arrival in London on board the S.S. Cornea, it was found, much to our regret, that about 50% of the cases were leaking. Closer inspection by the Health Officers showed that the contents were considered unfit for human consumption.

-- 布朗先生，你好。很高兴再次见到你。

-- 王小姐，你好。很荣幸在这里又见到你。希望你从伦敦来一路 旅途愉快。

-- 飞行时间虽长，但客机非常舒适，所以也不觉得很累。

-- 我很高兴你旅途愉快。希望你住得舒适，旅馆设备都还觉得满意。

-- 谢谢你，一切都很好。噢，布朗先生，要是你不介意的话，现在咱 们就开始谈谈业务吧。

-- 好，你想谈谈杨梅的事，对不对？

-- 对。布朗先生，也许你已经知道最后一批60箱的杨梅严重损坏的 情况。“柯娜”轮一到达伦敦的时候，我们就遗憾地发现其中有一 半左右的箱子渗漏。经卫生检疫局官员仔细检查，认为 内装食品 不可供人们食用。

B: Just a minute, if you please, Mrs.Wang. Have your people in London discovered what were the exact causes of the leakage? It was rather a singular case, for thousands of tons of this product have been exported and this seems to be the only case of a

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