3．团队合作能力：

　　1) 在与你最为亲密的同事相处时，为了确保团队目标能够完成，你在其中扮演什么角色？

　　Amongst your immediate colleagues , what part do you play in ensuring that the team meets its objectives ?

　　2) 请给出一个你在非常有效的团队内工作的例子。

　　Tell me about a time when you worked in a really effective team.

　　3) 什么时候你的目标和你的团队的目标不是很吻合？

　　When have your objectives been at odds with those of the team?

　　4．客户服务能力

　　1) 请给出一个你主动了解客户需求，从而提供服务并获得认可的例子。

　　Give me a case that you proactively worked out customers’ needs and your service finally gained customers’ recognition.

　　2) 请给出一个你虽然遇到困难但仍然有效为客户解决问题的事例。

　　Tell me about a case that you effectively solved customers’ problem although you met difficulties when solving the problem.

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