9. Be tough-minded, but tender hearted.
意志要坚强，但心地要善良。

10. Be kinder than you have to be.
仁慈，再仁慈一点。

11. Don't forget that a person's greatest emotional need is to feel appreciated.
不要忘记一个人最伟大的情感需要是得到别人的欣赏。

12. Keep your promises.
履行自己的诺言。

13. Show cheerfulness even when you don't feel it.
即使没有快乐的感觉，也要努力表现出来。

14. Remember that overnight success usually takes 15 years.
切记所谓的“一夜成名”通常需要付出“15年的努力”。

15. Leave everything better than you found it.
让一切变得更加美好。

16. Remember that winners do what losers don't want to do.
切记胜利者通常会做失败者不想做的事情。

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